shipping policy

shipping costs
boy the label ships to all destinations. 
we offer free standard shipping for all orders over $150.00 aud within australia and for all orders over $200.00 aud international. 
otherwise postage charges are:

within australia: $10.00                                                                                                     
international: $20.00

all orders are shipped from boy the label located in byron bay, australia.


shipping times
standard within australia:
orders are dispatched daily via sendle service. 
please allow an additional 2-3 business days for processing during peak periods e.g. public holidays and sale events. 

for metro delivery, please allow 3-5 working days and for rural delivery, please allow 4-7 working days.

all parcels require a signature on delivery. if you are not there to sign for your parcel, you will be issued a collection slip for you to locate your parcel at the closest post centre. 

purchases made on weekends and public holidays will be processed on the following business day.
a tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 
please note, orders of multiple items may be shipped in more than one package — in which case more than one tracking number will be provided. 

international:
orders are dispatched daily via australia post's international pack and track service.
please allow an additional 2-3 business days for processing during peak periods e.g. public holidays and sale events. 

for international delivery, please allow up to 21 working days for parcel delivery
all parcels require a signature on delivery. if you are not there to sign for your parcel, you will be issued a collection slip for you to locate your parcel at the closest post centre.
purchases made on weekends and public holidays will be processed on the following business day.
a tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 
please note, orders of multiple items may be shipped in more than one package — in which case more than one tracking number will be provided. 


duties and taxes
please note orders shipped to new zealand may incur duties and taxes which are applied by customs.

duties and customs are the responsibility of the customer and will not be paid in part or full by boy the label. if you are unsure prior to ordering, please check with your local customs agency. 

should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to boy the label in order to receive a refund.

refunds will only be issued once return orders have been received.

please contact your local customs or dhl office for more information regarding taxes and duties payable in your region.