return policy

boy the label does not offer refunds on goods due to change of mind.
a refund will be offered if the garment is faulty or if an alternate size in the same style is unavailable for exchange.

to request a return please email info@boythelabel.com and quote your order number along with your reason for return so that we can arrange for your exchange/ refund to be processed as soon as possible.

you may return your boythelabel.com order for a exchange/ refund within 10 business days of purchase. returned items must be in original condition and must be unworn, unused and unwashed with all original tags attached.

for returns of sale items, we do not offer returns, exchanges or refunds unless deemed faulty.

all items are quality controlled and checked for any faults before they are dispatched to customers. returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

when returning your goods, please include original packaging, order number and return address with contact details.


how to return
you may submit your return via our website.

for assistance with your return, please contact customer care
e: info@boythelabel.com

please allow up to 7 business days for your return to be processed once your return has been received. once your return has been approved you will receive a confirmation email. if your return does not meet our return policy requirements you will be contacted by our customer care team.

boy the label does not cover the return postage costs - this cost is at your own expense.
We recommend using Australia post registered, express or registered international post to return garments to us.
boy the label is not responsible or accountable for the loss of garments being returned.


faulty items
we aim to provide our customers with products of the highest standard and quality. if you have received an item with a defect please contact our customer care team at info@boythelabel.com

goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

we will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.


incorrect items
if you have received an item different to the one you ordered, please immediately contact us at info@boythelabel.com


refunds
your refund will be credited to the credit card or Paypal account used to make the original order. please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. this can vary between card issuers and unfortunately we are unable to influence this.